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Terms and Conditions
Effective Date: October 22, 2026
Welcome to Denyel’s Hand-Rolled Cigars. These Terms and Conditions govern your access to and use of our website, denyelscigar.com, and your purchase of products offered through our online store.
By accessing our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before using our website or purchasing our products.
1. Business Information
Business Name: Denyel’s Hand-Rolled Cigars
Website: https://denyelscigar.com
Email: [email protected]
Phone: 786-359-5735
For questions about these Terms and Conditions, please contact us using the information above.
2. Age Requirements and Tobacco Sales
Denyel’s Hand-Rolled Cigars sells tobacco products exclusively to adults who meet the applicable legal age requirements.
You must be at least 21 years old to purchase tobacco products in the United States, subject to applicable law. By placing an order, you represent that you meet the legal age requirement.
We reserve the right to request age verification, refuse an order, or cancel a transaction if we cannot verify eligibility or have reason to believe a purchase would violate applicable law.
Customers are responsible for complying with all applicable federal, state, and local tobacco laws.
3. Products and Descriptions
We strive to ensure that product descriptions, photographs, prices, sizes, tobacco origins, wrappers, blends, and other product information are accurate and current.
Because our cigars are hand-rolled products, minor variations in appearance, color, construction, and dimensions may occur. Such variations are normal characteristics of handcrafted products and do not necessarily indicate a defect.
Product availability may change without notice. We reserve the right to correct errors in product descriptions, discontinue products, or limit quantities where permitted by law.
4. Prices and Payments
All prices are displayed in U.S. dollars unless otherwise stated.
Prices, promotions, and product availability are subject to change before an order is placed. The price applicable to an order will generally be the price displayed at checkout when the order is submitted, subject to correction of genuine pricing errors and applicable law.
Customers are responsible for applicable taxes, shipping charges, and other fees disclosed during checkout.
Orders must be paid for using the payment methods accepted on our website. An order may be declined or canceled if payment is declined, unauthorized, or suspected to be fraudulent.
5. Orders and Order Acceptance
Submitting an order constitutes an offer to purchase the selected products.
An order confirmation email acknowledges receipt of your order but does not necessarily constitute final acceptance. We reserve the right to reject, limit, or cancel an order when permitted by law, including in cases of suspected fraud, incorrect pricing, inventory shortages, legal restrictions, or failed age verification.
If payment has been collected for an order that we cancel, any applicable refund will be processed in accordance with applicable law and our refund policy.
Customers are responsible for providing accurate contact, billing, and shipping information.
6. Order Cancellations
Customers who wish to cancel an order should contact us as soon as possible at [email protected] or 786-359-5735.
Cancellation requests must be submitted before the order has been processed for shipment. We cannot guarantee cancellation once an order has entered fulfillment or has been shipped.
Approved cancellations will be handled according to our Order Cancellation Policy and applicable law. Any applicable refund will be issued to the original payment method unless otherwise required by law.
Please review our separate Order Cancellation Policy for additional information.
7. Shipping and Delivery
We ship orders to eligible destinations where tobacco sales and delivery are permitted by law.
Shipping methods, charges, estimated delivery times, and any applicable restrictions will be disclosed during checkout or in our Shipping & Returns Policy.
Delivery estimates are not guaranteed. Delays may occur because of carrier operations, weather, holidays, address errors, legal restrictions, or circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and for complying with any applicable delivery, identification, and signature requirements.
We reserve the right to decline shipments to destinations where delivery would violate applicable law.
8. Returns, Refunds, and Damaged Products
Because cigars are tobacco products, returns may be subject to product-specific restrictions and applicable law.
Our return and refund procedures, including how to report damaged, incorrect, or defective products, are described in our separate Shipping & Returns Policy.
Customers should contact us promptly if an order arrives damaged, incomplete, or incorrect. Please include your order number and relevant photographs when reporting a problem.
Nothing in these Terms and Conditions limits rights or remedies that cannot legally be excluded.
9. Tobacco Product Disclaimer
Tobacco use carries significant health risks, including nicotine addiction, cancer, heart disease, and other serious health conditions.
Our products are intended only for adults who may legally purchase tobacco products. Product descriptions and marketing materials are not medical advice and should not be interpreted as claims that tobacco use is safe.
Customers are responsible for understanding the health risks associated with tobacco products.
10. Website Use and Prohibited Activities
You agree to use our website only for lawful purposes.
You may not:
- Use the website to violate any applicable law or regulation.
- Submit false, misleading, or fraudulent order information.
- Attempt to interfere with the website’s operation, security, or functionality.
- Access restricted areas or customer information without authorization.
- Copy, reproduce, distribute, or exploit website content for commercial purposes without prior written permission, except as permitted by law.
We reserve the right to restrict access to our website when reasonably necessary to protect our business, customers, or website security, subject to applicable law.
11. Intellectual Property
Unless otherwise stated, the Denyel’s Hand-Rolled Cigars name, logos, branding, original product photographs, written descriptions, and website content are owned by or used with permission by Denyel’s Hand-Rolled Cigars.
You may not reproduce, modify, distribute, or commercially use these materials without prior written authorization, except where permitted by applicable law.
Third-party trademarks and product names remain the property of their respective owners.
12. Privacy and Personal Information
Your use of our website is also subject to our separate Privacy Policy.
We may collect and process information necessary to operate our store, process orders, provide customer support, prevent fraud, and meet legal obligations, as described in that policy.
Please review our Privacy Policy for details about the information we collect, how it is used, and any applicable privacy rights.
13. Third-Party Services and Links
Our website may use third-party services, including payment processors, shipping providers, analytics services, and external websites.
We do not control all third-party services or websites and are not responsible for their independent policies, content, or practices. Your use of those services may be subject to their own terms and conditions.
Nothing in this section excludes liability where such exclusion is prohibited by law.
14. Limitation of Liability
To the fullest extent permitted by applicable law, Denyel’s Hand-Rolled Cigars will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or the purchase or use of our products.
Our website and its content are provided subject to applicable warranties and legal requirements. We do not exclude any warranty, right, or remedy that cannot lawfully be excluded or limited.
Nothing in these Terms and Conditions limits liability for fraud, intentional misconduct, or other matters for which liability cannot legally be limited.
15. Indemnification
To the extent permitted by law, you agree to be responsible for claims, losses, or expenses arising from your unlawful use of our website, your violation of these Terms and Conditions, or your infringement of another party’s rights.
This provision does not apply to the extent a claim results from conduct for which we are legally responsible.
16. Changes to These Terms
We may update these Terms and Conditions periodically to reflect changes in our business, website operations, products, or legal requirements.
The revised version will be published on this page with an updated effective date. Changes will apply prospectively unless otherwise required by law.
We encourage customers to review this page periodically.
17. Governing Law
These Terms and Conditions are intended to be governed by the laws of the State of Florida and applicable federal laws of the United States, without regard to conflict-of-law principles, except where another law must apply.
Any dispute will be handled by a court with appropriate jurisdiction, subject to applicable consumer protection laws and other mandatory legal requirements.
18. Severability
If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
19. Entire Agreement
These Terms and Conditions, together with our applicable Privacy Policy, Shipping & Returns Policy, and Order Cancellation Policy, constitute the terms governing your use of our website and purchases from our store, subject to any additional terms disclosed at checkout or required by law.
20. Contact Us
If you have questions about these Terms and Conditions, your order, or our website, please contact us:
Denyel’s Hand-Rolled Cigars
Email: [email protected]
Phone: 786-359-5735
Website: https://denyelscigar.com
Thank you for choosing Denyel’s Hand-Rolled Cigars. We appreciate your business