Free shipping on orders over $100
We ship to all 50 US states Standard shipping (5-7 business days): $10.00 or free on orders over $100.00$ Expedited shipping (2-3 business days): $14.99. Orders ship within 1-2 business days from order confirmation. You will receive a tracking number via email once your order ships.
RETURNS
We don’t accept returns on tobacco products we make sure packaging well and secure the product .Costumers are responsible for tracking and monitoring the products under the shipping process with the USPS . If an order was placed and sent by mistake, items must be unused, unopened, and in original packaging. To start a return, email us at [email protected] with your order number and reason for return. Return shipping costs are the customers responsibility unless the item arrived damaged or defective.
REFUNDS
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds are issued to the original payment method.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, contact us immediately at [email protected] We will arrange a replacement or a full refund, including return shipping costs, as applicable.
Order Cancellation Policy
1. Order Cancellation Before Shipment
Customers who wish to cancel an order must contact us as soon as possible after placing their order. Orders may be eligible for cancellation if they have not yet been processed or shipped. Please provide your order number when submitting a cancellation request. Cancellation is not guaranteed until confirmed by our team.
2. Orders That Have Already Shipped
Once an order has shipped, it cannot be canceled. Please refer to our Shipping & Returns Policy to determine whether a return or refund is permitted.
3. Cancellation Fees
No cancellation fee will apply to an approved cancellation before processing or shipment. If an order has already been processed, customized, or prepared for shipment, additional restrictions may apply. Any applicable fee will be disclosed before being charged.
4. Refunds
Approved cancellations will be refunded to the original payment method. Refund processing times may vary depending on your payment provider.
5. How to Request a Cancellation
To request cancellation, contact us using the information below. Include your order number and the phrase “Order Cancellation” in your message.
Denyel’s Hand-Rolled Cigars — Contact Information
Email: mailto:[email protected]
Phone: 786-359-5735 (tel:786-359-5735)
Website: https://denyelscigar.com
6. Tobacco Product Restrictions
Returns, refunds, and cancellations involving cigars and other tobacco products are subject to applicable laws and our published policies. Nothing in this policy overrides applicable legal requirements.
7. Customer Support
We encourage customers to submit cancellation requests as soon as possible to give our team the opportunity to review the request before shipment.